La Maison Seronera

Privacy & GDPR Policy

The European regulation No. 2016/679 of 27 April 2016, or General Data Protection Regulation (GDPR), will come into force on 25 May 2018.  Basically this new law replaces the Data Protection Act.  This is a European wide law and as such affects how we use and store information we receive from guests and enquirers.  It covers all data, whether electronic or paper based.

We use cookies on our website.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitors use of the website and to compile statistical reports on website activity.  You can set your browser not to accept cookies. See for more information).

What information we collect from you

When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.

How we use the information you give us

We use your email to communicate with you, to send you booking confirmation and answer any queries you email us, and to thank you after your visit and ask you for a review.  We will also add details of how you can keep in touch with us on social media, should you wish to do this.

We may use your telephone number to deal with any queries relating to your booking prior to your arrival and should we need to contact you urgently or if we cannot reach you by email.

Access to your Information

You have the right to request a copy of the information we hold about you.  If you would like a copy of this please email us at

Right to be Forgotten/Opt out

All customers have the right to ask us to remove their details from our records.

We are also required by law to keep financial records for 7 years, so guests cannot ask to be erased from these financial records.

Similarly, if you choose to follow us on social media (eg Facebook, Twitter or Instagram), we don’t need consent as you have already accepted the terms & conditions on that platform. 

We do not collect sensitive personal data (such as racial or ethnic origin, sexual orientation, political opinions, religious beliefs, etc) unless it is volunteered by you.

In order to facilitate the return of your damage deposit, we may need to request the account name, account number and sort code of the bank account you would like the refund of your returnable damage deposit to be sent to. All such information is stored on a secure system and will only be kept for as long as is necessary to fulfil your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed of securely

Notification of Data Breaches

The GDPR will require us to notify the Information Commissioner’s’ Office within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify the customers “without undue delay” after first becoming aware of a data breach.

Getting in contact

If you would like to review, access, amend or update your information please contact:-

Isabel and Steve Evans

La Tourterie



La Charente



This policy was updated on 2nd July 2018